Services

CIO Strategy and Planning Services

We offer strategic IT services typically overseen by a Chief Information Officer. These include technology
consulting, assessments, audits, procurement support, budgeting, compliance planning, and risk management. Our approach is guided by ensuring best practices and a strategic framework for delivering IT services.

Workstation and End User / Client Device Support

We help keep your team productive by supporting devices such as desktops, laptops, tablets, phones, printers, and scanners. Services include:

• Troubleshooting hardware/software issues
• Device and software setup
• End-user training and documentation

Support is typically provided on request, and we recommend having a designated internal contact to coordinate service needs.

Server and Storage Management and Support

We maintain and support both on-premises and cloud-based servers and storage systems. Services include:

• Firmware and OS updates
• Security patching
• Active Directory management (users, permissions, etc.)
• Routine maintenance and performance optimization

These services can be scheduled regularly to prevent issues and ensure smooth operations.

Network Device Management and Support

We manage essential network hardware like routers, firewalls, switches, wireless access points, and cabling. Our services include:

• Device configuration and monitoring
• Firmware updates
• Documentation and performance optimization

Regular maintenance can be scheduled to keep your network secure and reliable.

Application Management and Support

We support both basic file systems and complex applications using databases or cloud services (e.g., Microsoft SQL Server, O365, Azure). Services include:

• Backup and recovery planning
• Application performance optimization
• Database maintenance

Most services are provided as needed, with some available for scheduled maintenance.

Backup Recovery, Test, and Management

Protecting your data requires a proactive, risk-based strategy. We help identify potential threats like system failures or data loss and implement mitigation solutions. Our services include:

• Updating backup software
• Monitoring system alerts
• Installing firmware on storage devices
• Ensuring critical devices are backed up
• Organizing backup files
• Training users on backup responsibilities

We also provide scheduled services such as data risk assessments, system inventories, recovery planning, and testing to ensure your data is safe and recoverable.

Phone System Management and Support

We assist with phone system setup and maintenance, including:

• User extensions and voicemail
• System interfaces and auto-attendant configuration
• End-user training and documentation

While most services are provided upon request, we also offer scheduled maintenance like system backups and software updates.

Third Party Vendor Management

We can work with your external technology vendors—such as web hosts, software providers, and telecom companies—on your behalf to ensure you receive the service and support you’re paying for.

Remote Monitoring and Management

Our cloud-based monitoring tools continuously track the health and performance of your systems—including workstations, servers, networks, and internet connections—providing real-time insights and alerts to keep everything running smoothly.

Help Desk Support

We offer full help desk services for submitting and managing support requests via online portal, email, or phone. Standard support is available during business hours 8 to 5, with 24/7 support available upon request.